Terms of service

These terms apply when you create a Superstream account or use the service. By signing up you agree to them. Questions: hello@superstream.co.

Your account

• Give accurate details and keep your login to yourself. You're responsible for what happens in your workspace.
• Workspace owners decide who joins their workspace and what they can do.

Trial, plans and payment

• New workspaces get a 14-day free trial, with no card needed.
• Paid plans are billed monthly in advance and renew until you cancel.
• If you cancel, your plan keeps working until the end of the period you paid for.
• Each plan has the limits shown on the pricing page. When you reach one, that part pauses until the next period or until you upgrade.

Your content and your visitors

• You keep ownership of what you add, and you give us permission to use it to run the service for you.
• Only add content you have the right to use, and keep it accurate: the assistant answers from it.
• Tell your visitors about the chat in your own privacy policy. For their data you are the controller and we process it on your behalf, as described in our privacy policy.

Fair use

• Email only people who agreed to hear from you. No purchased lists and no cold outreach.
• No unlawful, misleading or harmful content, and nothing that infringes others' rights.
• Don't try to break, overload or get around the security of the service.

We may pause sending or suspend a workspace that breaks these rules, and we'll tell you why.

AI output

Answers, lead details, emails and posts are written by AI and can be wrong. Check what matters before you rely on it. Emails and social posts are sent only after you approve them, unless you turn that off yourself.

Availability and liability

We work to keep Superstream available and secure, but we can't promise it will never be interrupted. As far as the law allows, our liability is limited to what you paid us in the twelve months before the claim, and we aren't liable for indirect losses such as lost profit.

Ending

You can stop at any time by cancelling your plan. We may end the service for a workspace that seriously or repeatedly breaks these terms. After an account ends, we delete its data as described in the privacy policy.

Changes

If we change these terms in a way that matters, we'll tell you at least 30 days before the change applies.